Consumer Complaint, Publication and Information Call Center
The agency provides a toll-free telephone system for consumers to call in order to file complaints, receive publications, information and referral numbers. This system can be accessed by calling the number below between the hours of 8:00 A.M. and 6:00 P.M. Eastern Time Monday through Friday. Complaints about health care facilities are taken during regular business hours, 8:00 A.M. to 5:00 P.M., Eastern Standard Time (EST).
(888) 419-3456
For registering your complaints, requesting publications or requesting information, use the following options:
- Press Option 1
- Available Monday - Friday, 8:00 A.M. to 5:00 P.M., EST. To file a complaint about a health care facility, such as a hospital, nursing home, assisted living facility, home health agency or other type of health care facility. To request a complaint form be sent to you regarding a billing issue against a health care facility. The call center can also refer you for information on facilities.
- Available Monday - Friday, 8:00 A.M. to 6:00 P.M., EST. To file a complaint
against a health maintenance organization (HMO) if you are having problems
with the HMO's internal grievance process. If you have completed the internal
grievance process and wish to appeal. If you need referral numbers to member
services or the grievance coordinators.
- Press Option 2
- To request a complaint form be mailed to file a complaint against a health care practitioner such as a doctor, nurse, dentist or therapist. The complaint form can also be downloaded - complaint form
- To check the disciplinary history of a health care practitioner, such as a doctor, nurse, dentist, or therapist.
- Press Option 3
- To obtain general information about Medicaid or other areas of the Agency or to receive an Agency telephone number.
- Press Option 4
- To request an agency publication. To view or download AHCA publications.
- Press Option 5
- To report Medicaid fraud or abuse to the agency.
If you would like to have a directory of all facilities of a particular type such as nursing homes or hospitals, you may download that information from our website at http://facilitylocator.floridahealthstat.com/
Read more about what happens when you make a complaint. Useful links from the Call Center.
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